We are seeking a part time Mediation Assistant (Hybrid position)  to support the daily operations of a growing mediation practice. The ideal candidate is detail-oriented, organized, and comfortable managing both administrative and client-facing tasks.  Pay rate: $20-23.00/hr.   Position will start out at 10 hours per week and hours may grow in future.

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Responsibilities include but are not limited to:

• Client Intake & Case Management
  • Send intake packets, service agreements, and related forms to potential mediation clients.
  • Track receipt of signed documents and follow up as needed.
  • Input client information, case details, and mediator notes into Excel spreadsheets or case management software.
  • Maintain organized client files (digital and/or physical).
• Reporting & Data Management
  • Collect, organize, and input data for quarterly and annual reports.
  • Ensure accuracy and completeness of case records for compliance and reporting purposes.
• Scheduling & Calendar Management
  • Manage calendar, schedule client sessions, and send reminders.
  • Coordinate availability with mediators, clients, and other parties.
• Communications & Outreach
  • Monitor email and phone inquiries, providing professional and timely responses.
  • Assist with website updates and ensure social media pages are functioning properly.
  • Support outreach activities, including posting announcements and distributing materials.
• Administrative Support
  • Prepare mediation-related correspondence and notices.
  • Ensure efficient office workflows and identify areas for process improvement.

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Qualifications

• Strong organizational skills with attention to detail.
• Proficiency with Microsoft Excel and case management platforms (training provided if needed).
• Excellent written and verbal communication skills.
• Ability to handle confidential information with discretion.
• Comfortable with technology, including website and social media management.
• Experience in administrative support, legal services, or mediation/ADR settings preferred but not required.

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Preferred Skills

• Familiarity with landlord–tenant or employment and divorce disputes.
• Bilingual (English/Spanish, Cantonese, or other languages) a plus.
• Prior experience working in mediation, law, or community-based programs.