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Order Management Specialist - International

Union City, CA
Description
Our client, a medical manufacturing company located in Union City is looking for someone to provide a high level of order management and customer support to their customers. This position is responsible for ensuring accurate and timely order fulfillment, resolving OM issues and developing standard operating procedures that drive efficient workflow processes.  You will manage your business by keeping a keen eye on all open orders and ensuring order fulfillment is achieved in a timely manner.

Work Schedule/ Location
2 to 3 days in Union City, CA; the rest remote

We are looking for you, if you have the ability to: 
  • Manage your business by ensuring all orders are processed efficiently
  • Build your brand by providing a great customer experience with internal/external stakeholders
  • Identify operational performance opportunities for continuous improvement
  • Continuously look for efficiency opportunities to automate manual processes, leading to cost reductions and increased performance outcomes
Here is what you will do day-to-day:
  • Manage all aspects of order fulfillment for International customers to meet and exceed expectations.
  • Review open orders on a daily basis to ensure all orders that can ship, do ship.
  • Serve as a positive and effective internal contact for the International Sales teams.
  • Resolve issues by working cross-functionally with internal departments such as: Region Sales Managers, Shipping, Operations, Accounting as well as with other external customers such as Distributors, customers, and freight forwarders.
  • Identify and pursue new business opportunities with existing customers, track routine order cycles to identify them.  Support other activities as directed by the Director regarding sales opportunities.
  • Comply with regulatory or customer specific requirements (i.e., import/export, licenses, proprietary information).
  • Identify, initiate, and execute process improvements for business interface processes.
  • Create awareness of potential business at risk.
  • Establish productive and professional relationships with key personnel in assigned customer accounts.
  • Assist international sales teams to meet assigned targets for profitable sales volume and strategic objectives.
  • Proactively assess, clarify, and validate customer needs on an on-going basis.
  • When requested, participate in global sales conferences and meetings either in person or via teleconference technology.
  • Become an independent employee able to analyze problems and formulate plans to overcome challenges and to get work done quickly with a high degree of quality.
  • Make sound and logical decisions and choose the appropriate courses of action based on the parameters of the situation at hand and to use continual improvement problem solving skills.
  • Create an ongoing effort to improve the Company and the Sales Operations Department through personal action and by contributing ideas to support both the Department and Company’s ongoing improvement efforts.

Requirements

  • Bachelor’s degree in Business or equivalent combination of education and experience
  • Requires a minimum of 8 years of progressively responsible customer experience or equivalent combination of education and experience.
  • Must have minimum 6 years’ international order processing and regulations experience
  • Working knowledge of SAP or equivalent top tier ERP system required.
  • Experience in International export business processes and documents within a medical environment.
  • Knowledge of incoterms and freight terminology.
  • Proficiency in standard business computer software applications (MS Word, Excel, Teams, Outlook).
  • Demonstrate strong presentation and organizational skills.
  • Demonstrate customer centric focus approach by embracing collaboration and encouraging. communication cross functionally.
  • Ability to establish credibility with   internal and external customers.
  • Ability to function calmly in a fast-paced environment.
  • Skillful at setting priorities, time management and meeting deadlines.
  • Versatile learner with the ability to function in a changing environment.
Monroe Personnel Service LLC is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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